eddie0689

0
Registered
Joined
Feb 13, 2015
Messages
1
I order my package from these guys 4 days ago going on 5. I've called god knows how many times and they don't call back or answer. I've emailed them everything you can think of I've done to get in contact withthem and nothing.they had no problems helping me before they had my money now they got ther 364 dollars and I chop liver. And all I won't to know is my tracking number or what's going on with my package.but I can't get an answer. They say on delivery in 2 to 3 days tops and it's been 4 going on 5 with nothing (and I ordered on a Monday)they are a scam website or just assholes eather one is messed up. Order a different product u would think for that much money it would be a great product and great customer service. Not!!! Well I can't comment on the product yet O. WHY U SAY BECAUSE I HAVE NOT GOTTEN IT. WE'RE IS IT WHO NOSE BECAUSE I DON THINK THEY DO BECAUSE THEY WON ANSWER ME. CAN ANYONE HELP ME HOW DO I GET IN CONTACT WITH THEY DAM PEOPLE.
 
eddie0689;635914 said:
I order my package from these guys 4 days ago going on 5. I've called god knows how many times and they don't call back or answer. I've emailed them everything you can think of I've done to get in contact withthem and nothing.they had no problems helping me before they had my money now they got ther 364 dollars and I chop liver. And all I won't to know is my tracking number or what's going on with my package.but I can't get an answer. They say on delivery in 2 to 3 days tops and it's been 4 going on 5 with nothing (and I ordered on a Monday)they are a scam website or just assholes eather one is messed up. Order a different product u would think for that much money it would be a great product and great customer service. Not!!! Well I can't comment on the product yet O. WHY U SAY BECAUSE I HAVE NOT GOTTEN IT. WE'RE IS IT WHO NOSE BECAUSE I DON THINK THEY DO BECAUSE THEY WON ANSWER ME. CAN ANYONE HELP ME HOW DO I GET IN CONTACT WITH THEY DAM PEOPLE.

Sorry to hear about your troubles. They are not a scam and I will forward this message to the owners now.
 
I ordered 1 on Monday and after I ordered it they sent me an email saying they are going to email me once it ready for shipment. I been trying to call them too but all I ever get is and answer machine and with no call backs after I left messages. Any help would be greatly appreciated! Thanks
 
LIGHTNING;636199 said:
Sorry to hear about your troubles. They are not a scam and I will forward this message to the owners now.

LIGHTNING, please ask if I can deal with the customer service if they do not want to help our members. Customer service is very important and we need to really get the CS on the Phallosan up to standard. I am willing to do all the work myself...I just want it done.
 
The Customer Service has me nervous dropping $435 OZ dollars on it soon.. Caution to the wind I need that sucker for 7hours of nighttime stretching.
 
Jedi75;654882 said:
The Customer Service has me nervous dropping $435 OZ dollars on it soon.. Caution to the wind I need that sucker for 7hours of nighttime stretching.

I would not worry about that, we will always deal with them directly if there is an issue. I am currently trying to help them by taking over their customer service.
 
I received my order from them, but it was missing the 4 extra sleeves. I've been emailing them but they don't respond.
 
Frankrizzo123;659657 said:
I received my order from them, but it was missing the 4 extra sleeves. I've been emailing them but they don't respond.

When did you email them?
 
Yesterday and today. But i also emailed them for a tracking number when I placed the order, and never received a response.
 
Frankrizzo123;659657 said:
I received my order from them, but it was missing the 4 extra sleeves. I've been emailing them but they don't respond.

Did you look under the green cardboard inner compartment..? Mine were hidden there.
 
I looked inside and out. There aren't many places they could be hiding. They just didn't put them in my order. Not only that, only 1 page of the instruction manual was in there as well.

I'm not very happy. As it stands I only have one sleeve that fits me. If it breaks, then I got nothing.
 
That sucks Frankriz.. Good luck with contacting and getting them as expected. Also look at some silicon sleeves from ABsilicone as a mod..??

I'm using the large bell with a medium sleeve and I'm going to use my medium bell and a ABsilicone sleeve as a hanging mod. I was boarderline for the large sleeve but I want to wear out the medium sleeves first. Getting the most out of this product as I can.
 
Frankrizzo123;659750 said:
I looked inside and out. There aren't many places they could be hiding. They just didn't put them in my order. Not only that, only 1 page of the instruction manual was in there as well.

I'm not very happy. As it stands I only have one sleeve that fits me. If it breaks, then I got nothing.

Send a PM to LIGHTNING he will get you squared away.
 
DLD my phallosan was ordered the evening of the 15th and shipped the morning of the 16th. Since then i've heard nothing. Should I be concerned? It's a high cost device. Don't want anything to go wrong. Also, I'm changing my adress soon. I'd like to have the device before that.

Best regards

E
 
midnightexpress;679203 said:
DLD my phallosan was ordered the evening of the 15th and shipped the morning of the 16th. Since then i've heard nothing. Should I be concerned? It's a high cost device. Don't want anything to go wrong. Also, I'm changing my adress soon. I'd like to have the device before that.

Best regards

E

No, have no worries, their delivery time is 10-14 days. What country is it being shipped to?
 
midnightexpress;679203 said:
DLD my phallosan was ordered the evening of the 15th and shipped the morning of the 16th. Since then i've heard nothing. Should I be concerned? It's a high cost device. Don't want anything to go wrong. Also, I'm changing my adress soon. I'd like to have the device before that.

Best regards

E

check the customs...mine was stuck there for 1 week....track it and see where is it
 
doublelongdaddy;679342 said:
No, have no worries, their delivery time is 10-14 days. What country is it being shipped to?

Ok. That's reassuring. Thanks. :) It's shipping to Sweden. I ordered the Sizegenetics extender and got it in one day. The contrast between the two delivery times had me worried. It was initially sent with maltapost and i can track it within maltapost. There it says "Departure from office of exchange - SWEDEN". That was the 16th. That's how far it's trackable. Maltapost service says that I should be able to track it within postnord, but when I enter the ID in postnords tracking service it can't find anything. :p

pogzee;679381 said:
check the customs...mine was stuck there for 1 week....track it and see where is it

Ok! Where is customs and how to i check if it's there? Thank you.
 
midnightexpress;679549 said:
Ok. That's reassuring. Thanks. :) It's shipping to Sweden. I ordered the Sizegenetics extender and got it in one day. The contrast between the two delivery times had me worried. It was initially sent with maltapost and i can track it within maltapost. There it says "Departure from office of exchange - SWEDEN". That was the 16th. That's how far it's trackable. Maltapost service says that I should be able to track it within postnord, but when I enter the ID in postnords tracking service it can't find anything. :p



Ok! Where is customs and how to i check if it's there? Thank you.

You should have gotten tracking right when you ordered, maybe it made it to your spam box. Have no worries, we got your back. If it does get hung up at customs they will send you a notice but I have never heard of customs in Sweden being that strict. Well lets give it till the 30th and if you have not received or received notice of customs we will help you get around this. Understand we are here to serve you and to make sure you are completely happy.
 
Back
Top Bottom