Hey Pete,
I have to say this is becoming a source of serious aggravation. I purchased my unit before
MoS had a contact within
Bathmate, and it was ordered from the
Bathmate.us website. I've sent in both a picture of the problem, along with my warranty card. I'm at a loss as to why you need an order number to replace my
Bathmate. The lack of communication, too me, is unacceptable, and the fact that you have failed to address my warranty card as being proof of purchase is infuriating. Forum posts and emails with one liners about "Your working on it" add little comfort to your costumers, and clearly shows where
Bathmate is lacking in customer support.
It’s a shame that after almost a year of use, and some good results, that my opinion about the
Bathmate product is spoiled not by the device itself, but by the
Bathmate company.
-Erick