- Joined
- Jun 3, 2003
- Messages
- 126,466
tb007;648000 said:My x30 is already fucking up after only 2 months. I read about how problematic the valves on the hydromax pumps are and I'm experiencing this unfortunate phenomenon firsthand. Why do these things break so easily?
I am so infuriated with the hydromax company and told them the same in an email I sent them. This happens so much that they have a whole list of suggestions on their website for you to try if your valve breaks.
We, the customers, shouldn't have to fuss and tinker with a product we just bought because it isn't working after a couple months of moderate and sensible use. UM charges alot for these plastic tubes so I feel like these issues shouldn't be happening. How have they not fixed this yet? I heard about it like a year or two ago so I figured surely they can't still be breaking all the time, can they? Well apparently yes, they can.
Sorry to rant out like this but I am doing so good with my routine and my size and now this shit. The reason I bought an x30 in the first place was because of all the issues I had with my hercules. I'm starting to think this company isn't all it's cracked up to be. I just hope their customer support can get this issue fixed soon.
They will send you a new valve free of charge. This is the reason to buy here, we guaranty everything. I understand your frustration but just like any company there is always room for improvements. I am sure they will address this in their next generation of units. Just send a message to BathMate Chris or BathMate Craig and they will get you squared away. Nothing ever to worry about when you purchase here.